Allow replying to SMS via email so you can reply from your smartphone
Learn more about replying to your inbound messages using your email and know how to enable or disable this option using the Twilio SMS extension settings.
1. Go to Settings,
2. Under the Marketplace click All.
3. Click Installed.
4. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click the Settings.
5. Click Advanced Settings.
6. Look for Allow replying to SMS via email so you can reply from your smartphone. Then, check the Yes, please option.