Learn more about lead or contact creation when receiving a message from an unknown number and know how to enable or disable this option using the Twilio SMS extension settings.

1. Go to Settings,

2. Under the Marketplace click All.

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3. Click Installed.

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4. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click the Settings.

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5. Click Advanced Settings.

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6. Look for Create leads/contacts when an inbound message is received from an unknown number. Then, choose from the option Don't create new records, Create a Lead, or Create a contact.