Fetch historical messages
Learn how to import old messages that were sent/received before the extension was installed.
1. Go to Settings,
2. Under the Marketplace click All.
3. Click Installed.
4. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click the Settings.
5. Click Advanced Settings.
6. Look for Fetch historical messages. Then, check the Yes, please option.
(If you want to import old messages that were sent/received before you set up the extension, tick this box.)
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