Get Help and Support with the Twilio SMS extension

Get Help and Support with the Smooth Messenger extension

Know more about where to go and how to get in contact with us in case you require assistance/support, or even if you only have a simple question or inquiry about the Smooth Messenger extension.

Option 1:

1. Go to Settings,
2. Under the Marketplace click All.



3. Click Installed.



4. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click the Settings.



5. At the bottom right corner you will see the chat icon (Get help with Twilio SMS).


6. At the chatbox, you will need to enter your name, e-mail address, and a brief message on what you need. Click submit if you're done.



Option 2:


1. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click the Configure.


2. At the right top corner, click Get Support.



3. To contact the developer you will need to fill up the following:
e.g: Subject: Having Twilio SMS Problem
       Message: I need your help

Watch on Youtube:
https://www.youtube.com/watch?v=fZ9mHu7q2xA&t=42s

or Watch this Video:














    • Related Articles

    • Smooth Messenger Setting up for Custom Modules

      It's possible to set up the SMS for Zoho CRM by MessageMedia (Smooth Messenger) extension to work with custom modules. Follow the steps below to get it working: 1. Go to Setup > Developer Space > APIs > API Names and find the API name for your custom ...

    • Create tasks for inbound messages

      Learn more about task creation when receiving inbound messages and know how to enable or disable task creation using the Smooth Messenger extension settings. 1. Go to Settings, 2. Under the Marketplace click All. 3. Click Installed. 4. Look for ...

    • Allow replying to SMS via email so you can reply from your smartphone

      Learn more about replying to your inbound messages using your email and know how to enable or disable this option using the Twilio SMS extension settings. 1. Go to Settings, 2. Under the Marketplace click All. 3. Click Installed. 4. Look for ...

    • Create leads/contacts when an inbound message is received from an unknown number

      Learn more about lead or contact creation when receiving a message from an unknown number and know how to enable or disable this option using the Twilio SMS extension settings. 1. Go to Settings, 2. Under the Marketplace click All. 3. ...

    • Fetch historical messages

      Learn how to import old messages that were sent/received before the extension was installed. 1. Go to Settings, 2. Under the Marketplace click All. 3. Click Installed. 4. Look for the Smooth Messenger - Twilio SMS for Zoho CRM, then click ...